Standard Exchange & Returns Policy - Australia/International.

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

  • Start the return process within 30 days of receiving your item with our self managed returns process in your account.
  • We inspect all returned items. The product must be in new and unused condition, with all original product inserts and proof of purchase (email order confirmation with order number).
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse, such as the item doesn’t fit/wrong size, change of mind, ordered by mistake, does not like the product (gift giving) etc.
  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 
  • No refunds will be applicable on discontinued/end of line items and big sale promotions ie; black friday sales/boxing day sales/EOFY sales unless faulty/damaged, see defective product returns below.
  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product. See defective product returns below.
  • Refunds will be processed via customers original purchase method 

Defective Product & Returns Due To Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of delivery, see below details for how to proceed.

  • Do not return damaged/faulty goods. We will send a replacement free of charge. We will request proof of damage via photo to start the replacement. A refund may be applied if the purchased item is out of stock/won't be restocked. 
  • If you received the wrong item/size we may ask you to return the item/s back. If a return is required, we will refund any shipping costs this may incur. Your original order will be sent out in the next scheduled delivery. A receipt of shipping costs must be included in your return form.
  • If an item you purchased can not be replaced ie; out of stock/discontinued we will issue a refund 
  • If the product is not defective upon inspection of return, return shipping fees will apply.
  • Refunds will be processed via customers original purchase method 

Returns Form

Please fill in via the self managed return section on your Jitsy account. If there is no order number and/or proof of purchase a refund will not be issued and a store credit will be applied instead. Contact if you have any questions.


Address: Jitsy Club Pty Ltd, 21/5 Coghill Drive, Currumbin Waters, QLD Australia 4223

Phone number: +61 433 095 067