We want you to be completely satisfied with your online purchase. If you change your mind, you will be able to return any full priced item/s for a store credit subject to the following conditions:
- Items must be returned within 30 days of receiving your parcel for International and Domestic customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up or odours / scents.
Please note: All sale items are final and not eligible for a return or exchange. However, faulty items deemed faulty by our team, can be returned once our customer service team have been notified. Please note this is communicated across multiple touchpoints on our site including the item listing, checkout, and on your confirmation email. Please note, a $12.00 shipping fee will occur if any sale items are returned without prior approval. If you believe your item may be faulty, please contact our team at orders@jitsy.club
Defective Product & Returns Due To Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of delivery, see below details for how to proceed.
- Do not return damaged/faulty goods. We will send a replacement free of charge. We will request proof of damage via photo to start the replacement. A refund may be applied if the purchased item is out of stock/won't be restocked.
- If you received the wrong item/size we may ask you to return the item/s back. If a return is required, we will refund any shipping costs this may incur. Your original order will be sent out in the next scheduled delivery. A receipt of shipping costs must be included in your return form.
- If an item you purchased can not be replaced ie; out of stock/discontinued we will issue a refund.
- If the product is not defective upon inspection of return, return shipping fees will apply.
- Refunds will be processed via customers original purchase method.
Returns Form
Please fill in via the self managed return section on your Jitsy account. If there is no order number and/or proof of purchase a refund will not be issued and a store credit will be applied instead. Contact orders@jitsy.club if you have any questions.
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Address: Jitsy Club Pty Ltd, 21/5 Coghill Drive, Currumbin Waters, QLD Australia 4223
Phone number: +61 433 095 067
Email: orders@jitsy.club